Store PoliciesFirst off, thank for even looking at my website. You are just so freaking awesome.
Just in case you are thinking of buying something from my shop here are all the details you probably would like to know. if you have any questions or need any additional info feel free to reach out to email@example.com.
Will there be delays due to COVID-19?
Unfortunatly yes. Currently, the print on demand service I use to fulfill your orders is operating at lower capacity to ensure the safety of their employees.
Since all my products are made to order, it could take up to 3 to 5 weeks for them to be prepared before they are shipped out. Apparel and custom cut and sew pieces take the longest, but luckily things like posters and face covers are shipped out in less than a week.
After fulfillment, you will receive an email when a shipping label is created for your order and is ready to be shipped out.
Thank you for your continued support of my shop during these crazy times. Stay safe my friends.
If you have any questions or concerns, please reach out to my support staff at firstname.lastname@example.org
What are the average arrival times?
You guessed it, more delays. There are some unpredictable shipping delays from USPS right now because of COVID-19 but below I have an estimate to better help you gauge when your package will arrive once you receive a shipping notification.
- US orders: 7-10 business days
- International orders: 15-25 business days
- Canada order: 25-30 business days
Do you ship internationally?
Yes we pretty much ship everywhere that USPS does!
Due to COVID-19, we can’t ship to the following countries:
Benin, Bosnia and Herzegovina, Burundi, Cook Islands, Costa Rica, Cuba, Curacao, Gambia, Guinea - Bissau, Guyana, Kiribati, Kyrgyzstan, Laos, Lebanon, Lesotho, Malawi, Mauritius, Moldova, Mozambique, Papua New Guinea, Paraguay, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Rwanda, South Africa, Sri Lanka, Suriname, Tunisia, Zambia, Zimbabwe.
Shipping to China has also been disabled as carriers have stopped service there.
I placed an order, when will I get my tracking number?
Once your product is fulfilled and a shipping label is created you will receive an email with tracking info. Just keep in mind that it can take up to 48 hours for that item to actually be put in the mail for you to start checking on where it’s located as it makes it’s way to you.
Will multiple products in one order arrive separately?
Yes. If your order includes different products they will arrive separately. Things like mugs, posters, custom cut and sew pieces and apparel are sometimes made at different facilities and require different packaging making them arrive at different times.
Will I be charged customs for my order?
Yes, additional customs and tax fees can occur on international orders. Since each country’s customs policy is different, we can’t always cover these fees at checkout. The final fee is usually based on a variety of factors like weight, value, and size so if you live in a country where you normally have to pay a standard customs fee, be prepared for that extra cost
Please check with your local customs office directly to see if they apply duties & taxes to your purchases.
When will I receive the digital item I purchased?
After you purchase a digital product you will receive a download link via email right away to grab your goods. If you did not receive this email you either put in the wrong email address, or it may have ended up in your spam folder.
To prevent theft, this link expires in 24 hours. If you fail to download in time, no worries. Just forward that email to Customer Support at email@example.com so we can resend that download link for you.
Returns, Exchanges, and Cancellations
Can I return or exchange a product?
There are no refunds or returns for items unless they damaged or get lost in the mail. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.
There are also no refunds or returns for digital goods.
There is only a short window of time for you to cancel your. Once the manufacturing process of your order has begun we cannot cancel and refund your order. If the manufacturing process has not started we will gladly cancel it.
*Please note that the manufacturing process can start minutes, hours, or days after an order has been placed. It really depends on the season and how busy they are.
What if my order never arrived?
If your order didn't end up arriving, be sure to let us know! First, check your shipping confirmation and check that you entered the correct address. If the address was incorrect, We’d be happy to send you a replacement to the correct address at your expense.
If the shipping address was correct, and the tracking has not been marked as delivered please get in touch with Customer Service at firstname.lastname@example.org with your order information. That way we can try to replace your order.
If your shipment has been marked as delivered by the mail carrier you will need to contact them directly. Our Customer Service team is based in Australia and it is much harder for us to contact most mail carriers and local post offices in an urgent time frame and keep up with their updates due to the time difference. We want you to locate your package before it’s deemed lost forever.
Due to mail fraud laws we are unable to replace shipments that are marked delivered by the shipping carrier unless the shipping carrier contacts us directly at email@example.com saying that they lost it.
What if my order arrives damaged?
The last thing I want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with me for a replacement at no charge! We have a 14 day replacement policy, but if you don’t get ahold of us by then we can no longer offer a replacement for free.
To make this process go faster please provide photos of the unsatisfactory product, your order information, and email Customer Support at firstname.lastname@example.org so we can make it right.