Because everything is made to order there are no refunds or returns/exchanges for items unless they are damaged. Just email us photos and the package slip to firstname.lastname@example.org and we will gladly replace or refund your order.
We gladly will reship something if it has been lost in the mail, your address is correct and the tracking isn’t marked delivered. Since everything is made special for you after you order, we don’t store inventory in order to exchange an item. Please make sure to double check the size guide before ordering to make sure your apparel fits perfectly.
There are also no refunds or returns for digital goods.
You can always contact us for any return question at email@example.com.
There is only a short window of time for you to cancel your. Once the manufacturing process of your order has begun we cannot cancel and refund your order. If the manufacturing process has not started once we’ve read your email we will gladly cancel it.
*Please note that the manufacturing process can start minutes, hours, or days after an order has been placed. It really depends on the season and how busy they are.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.